Q1: Is the front panel real glass or plexiglass/plastic?
A: Depending on the specific model, our frames feature either real glass or HD plexiglass/plastic panels — please check the product page for the exact material used. Both options are designed to display your photos clearly.
Q2: Does the frame come with a mat? Can it fit different photo sizes?
A: Some frame models include a mat, allowing you to display a smaller photo size than the frame's outer dimensions (e.g., an 11x14 frame with mat can display an 8x10 or 9x12 photo). Removing the mat allows display of a photo matching the frame's full size. Please refer to the product page for size compatibility.
Q3: Can the frame be displayed both horizontally and vertically?
A: Most models include hangers or a stand that support both horizontal and vertical display, giving flexibility based on your wall space or tabletop needs. Please check the specific product listing for details.
Q4: Can this frame be both wall-mounted and used for tabletop display?
A: This varies by model — many of our frames include both a hanger for wall mounting and an easel stand for tabletop use. Please refer to the product description to confirm.
Q5: Is it easy to change photos?
A: Most of our frames feature swivel or flip tabs on the backboard, making it simple to open the back and swap photos without any tools.
Q6: How should I clean and maintain the frame?
A: We recommend wiping the frame and the glass/plexiglass panel with a dry, soft cloth. Avoid using wet cloths or chemical cleaners, as they may damage the surface finish or panel material.
Q7: Is the frame well-packaged during shipping?
A: Each frame is carefully packed before shipment, typically in a hard carton, to help reduce the risk of damage during transit.
Q8: What if I receive a defective or damaged frame?
A: If you receive an item with a quality issue, please reach out to our customer service team, and we'll be happy to assist with a replacement or return.