Return & Refund Policy

Last Updated: July 27, 2026

We want you to feel confident buying from Yulinne. If something isn't right with your order, or you simply change your mind, this page walks you through exactly how our return and refund process works.

Return Window

You have 30 calendar days from the date your order is delivered to request a return or exchange, free of any restocking or handling fees. This applies whether you've changed your mind about the item or received one that arrived damaged or defective.

During certain seasonal periods, such as the winter holidays, we may extend this window to give shoppers more flexibility with gift purchases. When an extension is in effect, it will be clearly announced on our website and in your order confirmation email, with the exact revised deadline noted. Outside of an announced extension, the standard 30-calendar-day window applies.

Condition Requirements

To qualify for a return, items must be unused and in the same condition you received them. This means:

• No visible use, mounting, or hanging on a wall
• All original tags and protective film still attached
• Original packaging, glass, backing, and hardware included and undamaged
• No scratches, cracks, or signs of handling beyond normal inspection

Items that don't meet these conditions may be denied a refund or subject to a partial refund, depending on the extent of the issue.

What Can Be Returned

We accept returns for two situations:

• You simply changed your mind and no longer want the item (buyer's remorse)
• The item arrived defective, damaged, or not as described

We do not offer made-to-order or personalized products, so every item in our catalog is eligible for return under the conditions on this page.

Items That Cannot Be Returned

For hygiene, safety, and quality reasons, we're unable to accept returns on:

• Frames that have been mounted, hung, or installed with wall hardware
• Items missing their original glass, backing board, mat, or hanging hardware
• Items returned without their original packaging
• Items showing damage caused by misuse after delivery
• Gift cards, where applicable

Who Pays for Return Shipping

Return shipping costs depend on the reason for your return, and there is never a restocking or processing fee either way:

For damaged, defective, or incorrect items, we will provide a prepaid return shipping label at no cost to you. For non-defective returns based on personal preference, the cost of return shipping is the customer's responsibility.

How to Start a Return

Starting a return is simple:

• Step 1: Email us at service@yulinne.shop or call +1 302-219-6407 within 30 calendar days of delivery, including your order number and, if the item is defective, a photo of the issue.
• Step 2: Our customer service team will confirm your return eligibility and send you return instructions. If your item is defective, damaged, or incorrect, we'll email you a prepaid return shipping label.
• Step 3: Securely repackage the item, ideally in its original packaging, and ship it to the return address provided below.
• Step 4: Once we receive your item, our warehouse team inspects it within 2 calendar days to confirm it meets the condition requirements above.
• Step 5: After inspection is complete, we process your refund.

Return Address

All returns must be shipped to our U.S. warehouse at the address below. Please do not send returns to any other address, including our China factory address, as items sent elsewhere cannot be processed or refunded.

Yulinne Returns
5609 S Dupont Hwy, Unit 7
Smyrna, DE 19977
United States

Refund Timing

Once your returned item passes inspection at our warehouse, we issue your refund within 3-5 business days to your original method of payment. Please note that your bank or card issuer may take a few additional business days to reflect the refund on your statement.

Questions About a Return?

Our customer service team is happy to walk you through the process.

US Warehouse Address: 5609 S Dupont Hwy, Unit 7, Smyrna, DE 19977, United States
China Factory Address: Room 402, Building 4, No. 3 Xinji Industrial Road, Machong Town, Dongguan City, Guangdong Province 523000, China
Email: service@yulinne.shop
Phone: +1 302-219-6407
Hours: Monday–Friday, 9 AM–5 PM ET